City Beat News shares 3 reasons customer reviews are important in 2019
Customer reviews have never been more important than they are in 2019. In this digital age, online reviews have the ability to make or break a business. This is in…
City Beat News Outlines Customer Service Trends to Expect In 2020
Few businesses can scrape by with just a decent product and nothing more. Incorporating proven customer service tools can catapult a company into uncharted territory and ultimately success. Instead of…
City Beat News: 3 Proven Tips to Engage Customers
The Digital Age has caused a major shift in how businesses operate. The evolutionary nature of technology, and more importantly, the ever-changing ways in which technology is being used by consumers, can…
Establishing a Social Media Presence
Social media networks are great resources for all businesses looking to promote their brands and gain more business. However, it’s important that you choose the social media platforms that work…
Execution is Critical to the Customer Experience
In any industry, and given identical market conditions, there are always five percent of companies that outperform the competition. They’re not lucky; they are simply better at planning and executing.…
Building a Customer-centered Culture
What does executive coaching have to do with a company’s focus on delivering on its promise to customers? The answer is simple, but it’s one many executives don’t know —…
Investing in Key Strategies and Positively Impacting Our Culture
The Orlans Group is a women-owned company made up of 500 employees in three law firms serving seven states and the District of Columbia, along with five companies serving clients…
