Business Archives

All Plumbing, Inc. Receives 11^th Pulse of the City News Customer Satisfaction Award

Leave a Comment / Articles and Blogs, Business, Customer Experience, Customer Loyalty, Customer Service, IN THE NEWS, Uncategorized / Teresa Hersha

Virginia-based plumbing contractor earns 11 straight Pulse Awards by providing excellent customer service. Arlington, Va. (Feb. 20, 2023): In business for more than 40 years, All Plumbing, Inc. continues to cement its reputation in the industry with its 11th consecutive Pulse of the City News Customer Satisfaction Award. All Plumbing’s team of licensed and certified […]

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Groundworks® is Laying the Foundation for Excellent Service

Articles and Blogs, Business, Construction Reviews, Customer Experience, Customer Service, IN THE NEWS, Service Champions, Uncategorized / Teresa Hersha

Groundworks® is Laying the Foundation for Excellent Service Founded in 2017 and headquartered in Virginia Beach, Groundworks® has experienced exponential growth. With nearly 50 locations nationally, the company seeks out only the best in service to be part of its growing organization. While each subsidiary is independently operated, Groundworks is the owner, combining national reputation

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City Beat News shares 3 reasons customer reviews are important in 2019

Leave a Comment / 2019, Advice, Articles and Blogs, Business, Construction Reviews, Customer Service, Strategy / Guest Contributor

Customer reviews have never been more important than they are in 2019. In this digital age, online reviews have the ability to make or break a business. This is in part, due to the accessibility of review hosting sites. Leaving a review online, whether on Google or on social media, takes mere seconds and logging

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City Beat News Outlines Customer Service Trends to Expect In 2020

Leave a Comment / 2019, Advice, Articles and Blogs, Business, Customer Service / Guest Contributor

Few businesses can scrape by with just a decent product and nothing more. Incorporating proven customer service tools can catapult a company into uncharted territory and ultimately success. Instead of doing the bare minimum, companies can keep current customers more than satisfied with multiple resources implemented for their Benefit and, at the same time, attract

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City Beat News: 3 Proven Tips to Engage Customers

Leave a Comment / 2019, Advice, Articles and Blogs, Business, Customer Experience, Customer Loyalty, Customer Service / Guest Contributor

The Digital Age has caused a major shift in how businesses operate. The evolutionary nature of technology, and more importantly, the ever-changing ways in which technology is being used by consumers, can be daunting for some companies. More tech-savvy, informed, and impatient than ever before, the Digital Age has completely transformed the modern-day consumer. While figuring out

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Establishing a Social Media Presence

Leave a Comment / Business, Customer Loyalty, Strategy, Technology / Guest Contributor

Social media networks are great resources for all businesses looking to promote their brands and gain more business. However, it’s important that you choose the social media platforms that work best for your business. If used correctly, social media can bring significant success to your business. Various social media marketing sites will require different techniques,

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Execution is Critical to the Customer Experience

Leave a Comment / Business, Leadership, Strategy / Guest Contributor

In any industry, and given identical market conditions, there are always five percent of companies that outperform the competition. They’re not lucky; they are simply better at planning and executing. Having solid systems in place for both garners measurable results in terms of employee engagement and customer experience — and therefore your bottom line. Is

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Building a Customer-centered Culture

Leave a Comment / Business, Leadership, Strategy / Guest Contributor

What does executive coaching have to do with a company’s focus on delivering on its promise to customers? The answer is simple, but it’s one many executives don’t know — everything. While many companies pay lip service to an extreme focus on the customer experience, upon closer inspection it becomes evident that customer care is

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Investing in Key Strategies and Positively Impacting Our Culture

Leave a Comment / Business, Strategy / Guest Contributor

The Orlans Group is a women-owned company made up of 500 employees in three law firms serving seven states and the District of Columbia, along with five companies serving clients and customers nationwide all focused on real estate. The company’s core purpose is: “We are passionate about the right to own, use and invest in

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