Customer Experience

Groundworks® is Laying the Foundation for Excellent Service

Groundworks® is Laying the Foundation for Excellent Service Founded in 2017 and headquartered in Virginia Beach, Groundworks® has experienced exponential growth. With nearly 50 locations nationally, the company seeks out only the best in service to be part of its growing organization. While each subsidiary is independently operated, Groundworks is the owner, combining national reputation …

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City Beat News: 3 Proven Tips to Engage Customers

The Digital Age has caused a major shift in how businesses operate. The evolutionary nature of technology, and more importantly, the ever-changing ways in which technology is being used by consumers, can be daunting for some companies. More tech-savvy, informed, and impatient than ever before, the Digital Age has completely transformed the modern-day consumer. While figuring out …

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Premier Agent Woman

City Beat News launches its new Premier Agent designation for real estate professionals who provide excellent customer service.

LAPEER, MICHIGAN, UNITED STATES OF AMERICA, June 14, 2017 — City Beat News (CBN), renowned for its research and coverage of customer service excellence in many fields, announces its first ever Premier Agent designation for real estate agents. CBN, a national publication and research company founded in 2009, identifies top service providers across the United States based upon its …

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SoLoMo Marketing: How to Combine Social Media, Targeting and Mobile to Engage Customers

A surge in smartphone and Internet use has changed the way companies connect with consumers in a huge way: businesses can now gather an unprecedented amount of data on their customers from a greater number of sources and at a faster rate than ever before. For marketers, this means that gone are the days of …

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7 Tips for Distributed Customer Support Success

The digital revolution is causing a sea of change in how organizations are building their customer support teams. Technology is removing geographical barriers that have traditionally restricted talent sourcing to local markets, enabling businesses to build flexible, distributed teams of top agents around the globe. Through this approach, companies are literally gaining access to a …

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5 Ways Brands Can Take Social to the Next Level

The influence of social media needs no introduction. Consumers now demand that their complaints be acknowledged and resolved quickly. In fact, most consumers would rather solve an issue online than through traditional methods. The shift to social media for these practices is the basis of social customer relationship management. Businesses are turning to social media …

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