Strategy

City Beat News shares 3 reasons customer reviews are important in 2019

Customer reviews have never been more important than they are in 2019. In this digital age, online reviews have the ability to make or break a business. This is in part, due to the accessibility of review hosting sites. Leaving a review online, whether on Google or on social media, takes mere seconds and logging …

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Establishing a Social Media Presence

Social media networks are great resources for all businesses looking to promote their brands and gain more business. However, it’s important that you choose the social media platforms that work best for your business. If used correctly, social media can bring significant success to your business. Various social media marketing sites will require different techniques, …

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Execution is Critical to the Customer Experience

In any industry, and given identical market conditions, there are always five percent of companies that outperform the competition. They’re not lucky; they are simply better at planning and executing. Having solid systems in place for both garners measurable results in terms of employee engagement and customer experience — and therefore your bottom line. Is …

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Building a Customer-centered Culture

What does executive coaching have to do with a company’s focus on delivering on its promise to customers? The answer is simple, but it’s one many executives don’t know — everything. While many companies pay lip service to an extreme focus on the customer experience, upon closer inspection it becomes evident that customer care is …

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Investing in Key Strategies and Positively Impacting Our Culture

The Orlans Group is a women-owned company made up of 500 employees in three law firms serving seven states and the District of Columbia, along with five companies serving clients and customers nationwide all focused on real estate. The company’s core purpose is: “We are passionate about the right to own, use and invest in …

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