Mark Kaufman Roofing Wins Pulse of the City News Customer Satisfaction Award

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Earning the highest rating of 5 stars for customer satisfaction, Mark Kaufman Roofing is among Florida’s most recent Pulse of the City News honorees.

Florida: Mark Kaufman Roofing Contractor, Inc. was recently honored among Florida companies awarded The Pulse of the City News Customer Satisfaction Award for providing outstanding customer service.

Pulse of the City News is committed to finding and honoring those companies in the building and construction industry that have provided an excellent customer experience for their customers. The Pulse research team analyzes research and information gathered from many sources, including nominations, online business and consumer user-review websites, blogs, social media, business-rating services, and other credible sources, and determines a yearly rating for each company. Companies that receive the highest possible rating of 4 to 5 stars earn the Pulse Award.

With a 5-star rating, Mark Kaufman Roofing was among the most recent Pulse of the City honorees in Florida. According to Kaufman, customer service has been a key factor in his company’s success. “We believe in old-school customer service — our phone greeting ends with ‘how can we make you smile today?’ and a thank you letter is sent at the end of every job,” says Kaufman, who established the family-owned company in 1988. “Our staff is trained to be friendly and knowledgeable and go above and beyond for their customers.”

In addition to this recent Pulse of the City Award, Mark Kaufman Roofing has also been honored for outstanding customer service by Angie’s List, and has received the Best of North Port and Englewood Awards and holds an A+ rating with the Better Business Bureau. However, Kaufman notes that the most important measure of his company’s success is that one-third of its new jobs come via referrals from previous customers.

About Mark Kaufman Roofing Contractor, Inc. 

Mark Kaufman Roofing Contractor provides cleaning and coating, blown-in attic insulation, gutter guards and roof repair/replacement on tile, metal, shingle and flat roofs. The company is an Owens Corning Platinum Preferred Contractor, which means its installers are trained at the highest level and can offer the best warranties available. Employees have also trained with the Tile Roofing Institute, Polyfoam Tile Adhesive, The Sarasota Manatee Roofing and Sheet Metal Contractors Association, Florida Roofing and Sheet Metal Contractors Association and Duro-Last Roofing.

Mark Kaufman Roofing is a true family business with Mark’s wife, Doris Kaufman, serving as Vice President and Mark’s son, Shaun Kolke, serving as the Lead Estimator.

Mark Kaufman Roofing is located at 1001 Corporate Avenue, Suite 105 in North Port, Fla. For more information, call 941-426-5241 or email Find the company online at, on Facebook at, on Twitter @markkaufmanroof, and on Instagram @markkaufmanroof.

About Pulse of the City News 

Pulse of the City News dedicates itself to advancing excellence in customer service throughout the building and construction industry. We conduct research on customer experience in the industry on a rolling basis, independent of any industry participants to ensure its objectivity, using a balanced proprietary methodology of measurement. Ratings are reviewed annually and published on our website and through other means. Through The Stirling Center for Excellence we provide training courses and other resource materials supporting increased customer service excellence.

For more information about Pulse of the City News, call 866-732-9500 or go online to

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