LAPEER, MICHIGAN, UNITED STATES OF AMERICA, June 14, 2017 — City Beat News (CBN), renowned for its research and coverage of customer service excellence in many fields,
Your holiday party only happens once a year. To help usher in the New Year as smoothly as possible, pick the highest quality vendors available.
Social media networks are great resources for all businesses looking to promote their brands and gain more business. However, it’s important that you choose the
Once a week we would sit in a conference room and listen to recorded calls — calibration we called it. If you like Russian roulette
With all the new technology for consumers hitting the market, tech support is in high demand, leading to the potential for greater communication problems between
How to Fast Track Your Journey to Increased Customer Centricity There is so much buzz around customer centricity these days. All companies, big and small,
A new Forbes Insights/American Society for Quality (ASQ) survey conducted in 2014 shows that while many companies solicit customer input, few really involve customers aside from simply
A surge in smartphone and Internet use has changed the way companies connect with consumers in a huge way: businesses can now gather an unprecedented
The digital revolution is causing a sea of change in how organizations are building their customer support teams. Technology is removing geographical barriers that have
