City Beat News Announces Spectrum Award Winners for 2017
City Beat News continues to announce the Spectrum Award-winning companies on its website on a rolling annual basis.Lapeer, Michigan (June 22, 2017): Midway through 2017,
City Beat News launches its new Premier Agent designation for real estate professionals who provide excellent customer service.
LAPEER, MICHIGAN, UNITED STATES OF AMERICA, June 14, 2017 — City Beat News (CBN), renowned for its research and coverage of customer service excellence in many fields,
Avoid These Holiday Party Photo Booth Mistakes
Your holiday party only happens once a year. To help usher in the New Year as smoothly as possible, pick the highest quality vendors available.
Establishing a Social Media Presence
Social media networks are great resources for all businesses looking to promote their brands and gain more business. However, it’s important that you choose the
The End of Quality Assurance
Once a week we would sit in a conference room and listen to recorded calls — calibration we called it. If you like Russian roulette
Taking the Tech out of Tech Support: Less Tech and More Service
With all the new technology for consumers hitting the market, tech support is in high demand, leading to the potential for greater communication problems between
Winning Customer Centricity
How to Fast Track Your Journey to Increased Customer Centricity There is so much buzz around customer centricity these days. All companies, big and small,
Global Survey Shows Involving Customers Still An Afterthought
A new Forbes Insights/American Society for Quality (ASQ) survey conducted in 2014 shows that while many companies solicit customer input, few really involve customers aside from simply
SoLoMo Marketing: How to Combine Social Media, Targeting and Mobile to Engage Customers
A surge in smartphone and Internet use has changed the way companies connect with consumers in a huge way: businesses can now gather an unprecedented
