Texas roofing and siding contractor, Renown Construction, receives high customer satisfaction ratings and is honored by Pulse of the City News.
Lewisville, Texas: Roofing and siding contractor Renown Construction was recently honored with The Pulse of the City News Customer Satisfaction Award for providing outstanding customer service.
Pulse of the City News is committed to finding and honoring those companies in the building and construction industry that have provided an excellent customer experience for their customers. The Pulse research team analyzes research and information gathered from many sources, including nominations, online business and consumer user-review websites, blogs, social media, business-rating services, and other credible sources, and determines a yearly rating for each company. Companies that receive the highest possible rating of 4 to 5 stars earn the Pulse Award.
With a 4.5-star rating, Renown Construction has shown that its dedication to clients is at the forefront every day. “This award validates our efforts and demonstrates to clients what we have been about since day one,” says Adam Buttorff, owner of Renown Construction. “Every client is valuable not just for a specific job, but we are looking to make long-term relationships — it’s not a one-and-done mentality, which is so pervasive in our industry.”
That’s exactly why Buttorff says he founded Renown Construction — to make a difference to customers in an industry that wasn’t serving their needs. “With a decade of industry experience, I set out to solve common industry pitfalls as my strategy of differentiating Renown from the rest, by focusing on customer service first,” he says.
Renown ensures customers get the treatment they deserve by focusing on staff training — and not just technical knowledge, but customer service, as well. “Our mission is to first and foremost honor God in all we do and then provide outstanding service for clients while developing staff in an environment that stimulates growth and success,” says Buttorff. “We tell our staff that we are not in the construction business, but the customer service business. From me as the owner down to the person cleaning the construction site, we focus all our efforts on customer satisfaction. We have an environment that not only attracts the best in the industry, but we also like to have fun as a team.”
Renown also sets itself apart from the competition with its GAF Master Elite certification (a distinction given to less than one percent of contractors by the largest maker of shingles worldwide). “This allows us to give a 50-year warranty to residential clients and a 20-year warranty to commercial clients, backed by the manufacturer. We also received the distinction of being certified with GenFlex, which is a commercial product owned by Firestone that allows us to give commercial clients a 20-year warranty,” says Buttorff.
About Renown Construction
Renown Roofing and Construction is owned and operated by the Buttorff family. The company is passionate about helping homeowners, commercial and industrial property owners enjoy safe and sound roofing systems and realize their vision for their properties through renovation projects throughout the Dallas/Fort Worth area.
Renown’s roofing system specialties include TPO, flat roofs, coatings, metal, GAF, Firestone, GenFlex, Decra, DaVinci and architectural asphalt shingles. The company also handles custom-built replacement windows, radiant barriers, ventilation, fences, gutters, interior and exterior painting, and more.
About Pulse of the City News
Pulse of the City News dedicates itself to advancing excellence in customer service throughout the building and construction industry. We conduct research on customer experience in the industry on a rolling basis, independent of any industry participants to ensure its objectivity, using a fair and balanced proprietary methodology of measurement. Ratings are reviewed annually and published on our website and through other means. Through The Stirling Center for Excellence, we provide training courses and other resource materials supporting increased customer service excellence.
For more information about Pulse of the City News, call 866-732-9500 or go online to www.pulseofthecitynews.com.