Course Description:

Exceptional communication is key to business success, and the importance of listening in the communication process is enormous. The abilities to speak well and write well are necessary components in successful communication. The ability to listen is equally as important. Poor listening skills can result in miscommunication, costly misunderstandings, and prolonged solution implementation.

This program focuses on strategies designed to ensure business-critical messages are accurately sent and received through the power of active listening.

This course is based upon active learning, with rich, interactive exercises, case studies, and applied experiences.

Learning Objectives:

At the end of this course, participants will be able to:

  • Identify three (3) levels of listening
  • Strengthen listening skills and habits
  • Recognize barriers to good listening
  • Respond appropriately to non-verbal messages
  • Listen and respond empathically


Enhanced ability to actively listen, send and receive business-critical messages resulting in improved and streamlined communication across the enterprise.

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