Armstrong Air & Heating Wins Pulse of the City News Customer Satisfaction Award

Share This Post

Earning the highest rating of 5 stars for customer satisfaction, Armstrong Air & Heating is among Florida’s most recent Pulse of the City News honorees.

Florida: Armstrong Air & Heating was recently honored among Florida companies awarded The Pulse of the City News Customer Satisfaction Award for providing outstanding customer service.

Pulse of the City News is committed to finding and honoring those companies in the building and construction industry that have provided an excellent customer experience for their customers. The Pulse research team analyzes research and information gathered from many sources, including nominations, online business and consumer user-review websites, blogs, social media, business-rating services, and other credible sources, and determines a yearly rating for each company. Companies that receive the highest possible rating of 4 to 5 stars earn the Pulse Award.

Achieving Pulse’s highest possible rating of 5 stars, Armstrong Air & Heating demonstrates its commitment to customers on a daily basis. “Our driving force is our customers,” says Tom Hyatt, Director of Residential Sales and Marketing for Armstrong. “Our desire is to create an experience, not just a transaction. Our mission is to be like no other company in the world when it comes to putting our customers first.”

According to Tom Hyatt, Armstrong recognizes the key role employees have in ensuring customer satisfaction. “Each employee and team member plays an important role in moving the company forward and is a part of the same mission: to be the standard of excellence for which all others will strive,” he says. “So, we reward individual success by sharing good news stories with the whole company, and we implemented employee, tech and superintendent of the month programs.”

Armstrong also places an emphasis on giving back to the community. “We support and fund many local and national charities. As a family-owned business, we understand the importance of a strong family and strong local community,” says Tom Hyatt. “Our mission is to provide a partnership of trust with our customers, vendors and community.”

About Armstrong Air & Heating

Armstrong Air & Heating was established in 1994 by Paul Richards, a veteran of the United States Army. The company provides a full array of HVAC services for residential and commercial clients, including new unit installation, repair and preventative maintenance. In addition to serving the entire Orange County area, Armstrong also provides services throughout several states in the Southeast including Georgia, Mississippi, Texas and Alabama.

A family-owned business, the company’s culture centers on five core ideologies — Focus on the Customer, Always Do the Right Thing, Be Phenomenal, Grow Aggressively, and Achieve Financial Success. In addition to receiving the Pulse of the City Award, Armstrong received the 2014 Inc. 5000 Top 5000 Privately Held Companies in America Award.

Armstrong is located at 671 Business Park Boulevard, #104 in Winter Garden, Fla. For more information, call 407-877-8090 or go online to Follow the company on Facebook at

About Pulse of the City News 

Pulse of the City News dedicates itself to advancing excellence in customer service throughout the building and construction industry. We conduct research on customer experience in the industry on a rolling basis, independent of any industry participants to ensure its objectivity, using a balanced proprietary methodology of measurement. Ratings are reviewed annually and published on our website and through other means. Through The Stirling Center for Excellence we provide training courses and other resource materials supporting increased customer service excellence.

For more information about Pulse of the City News, call 866-732-9500 or go online to

More To Explore